Why doesn't TVG detect every cuss word?
Since TVGuardian is dependent on the accuracy of the closed-captioning to detect cuss words, it cannot know if a cuss word is spoken unless it is captioned. The closed-captioned signal is more than 95% accurate on scripted, or pre-recorded programs. Therefore, TVGuardian is more than 95% accurate on these programs. However, it is not going to detect cuss words when the following occurs:
1. A cuss word is not captioned.
2. A cuss word is captioned, but it is not synchronized with the audio.
3. An unusual cuss word is used, and it is not in TVGuardian's dictionary.
4. The program is not closed-captioned.
5. The program is a live broadcast and the closed-captioning is delayed.

How do I know if a movie is closed-captioned?
You can normally expect any movie released since the mid-1980's to be closed-captioned. However, if you want to be sure, look at the movie label or box. Some are captioned yet don't contain a notice. However, most have "Closed-Captioned", "CC".

How is TVGuardian different from the V-Chip?
TVGuardian and the V-Chip are two very different parental control devices. The V-Chip is merely an automated on/off switch. It is based on a ratings system that is broadcast with the television signal. If a program's rating exceeds the allowed rating set by the parents, the V-Chip blocks the entire program. Since the V-Chip is based on the broadcast ratings system, it does not work on movies played on a VCR, Laser Disc Player, etc.
TVGuardian, on the other hand, fills a void left by the V-Chip. Most parents that don't want their children watching certain programs, simply don't let their children watch them. The problem is with programs that have content suitable for children, except for the language. TVGuardian solves this problem by filtering out the foul language. In addition, it works on movies played on your own VCR.

What is the TVGuardian Guarantee and Return Policy
It is my commitment to see that you are fully satisified with your TVG. Since TVG is the only item that I sell, I can provide you with personal and prompt service. Please email or phone me if there is any way I can be of assistance to you.
If after 30 days you're not completely satisfied with your TVG, your purchase price will be refunded, less S&H.
TVG comes with a one-year warranty on parts and labor.

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